10.4 Firmware and Software Updates
Where to get each update, the procedure for each device, and the version dependency table showing which features require which minimum software or firmware version.
Where to Get Each Update
All official XGRIDS software is distributed through xgrids.com/download or through your sales manager. Do not use third-party downloads for any XGRIDS software component. Version mismatches between firmware and processing software are a documented cause of data corruption and processing failures.
Point cloud processing
3DGS processing
Revit integration
L2 Pro and K1 field app
Android: APK download from XGRIDS. Link provided by your sales manager or via xgrids.com/support.
PortalCam field app
Android: APK download from XGRIDS. Link provided by your sales manager.
Firmware Update Procedure by Device
Never interrupt a firmware update in progress. The LED pattern during a firmware update is alternating red and green. Do not power off, disconnect, or allow the battery to drain to zero during this sequence. A failed firmware update can render the device unresponsive and will require XGRIDS engineering assistance to recover.
L2 Pro: Minor Firmware Updates
Minor firmware updates are delivered automatically via a notification in the LixelGO app when the device is connected. The app handles the update process in the background.
- Connect the L2 Pro to LixelGO. Confirm the device is in standby mode (solid green LED).
- LixelGO will display a firmware update notification. Follow the on-screen prompts to begin.
- The device LED will alternate red and green during the update. Do not power off the device.
- When complete, the LED returns to solid green. Confirm the new firmware version in LixelGO device settings before beginning a scan session.
L2 Pro: Major Firmware Updates
When LixelGO indicates a major upgrade is required, the update requires a different process than the standard minor update push. The app will specify when a major upgrade is needed.
- Download the major firmware package from xgrids.com/download or as directed by the LixelGO notification.
- Follow the specific installation instructions provided with the firmware package. The procedure varies between major versions.
- Ensure the battery is sufficiently charged before beginning. A full or nearly full battery is recommended for major upgrades.
- Do not use the device for scanning until the upgrade is complete and confirmed in LixelGO.
K1: Firmware Updates
K1 firmware updates follow the same procedure as L2 Pro minor updates and are delivered via the LixelGO app prompt when the device is connected. The K1 minimum firmware requirement for the LCC pipeline is version 1.2.0. If a K1 is running firmware below 1.2.0, LCC Studio reconstruction from K1 data will fail.
PortalCam: Firmware Updates
- Confirm the PortalCam battery is above 50%. A firmware update that runs out of power mid-process can corrupt the device firmware. Do not start the update if the battery is below 50%.
- Via LCC Scan app (recommended): When a firmware update is available, LCC Scan will prompt you. Follow the on-screen steps. The app pushes the incremental update package automatically.
- Via full package (alternative): Download the full firmware package from the official XGRIDS website. Copy the package to the PortalCam storage, then power off the device and restart. The firmware upgrade begins automatically on startup.
- The LED alternates red and green during the update. Leave the device undisturbed until the LED returns to solid green.
- Reconnect via LCC Scan and confirm the new firmware version in the device settings panel.
Feature Version Requirements
Several XGRIDS features require specific minimum firmware or software versions. Running older versions against data collected with newer firmware, or attempting to use features in software versions that do not support them, produces processing failures and compatibility errors that look like data problems.
Also requires: single-scene reconstruction type, and Portability (Cross-Platform Optimization) disabled in LCC Studio.
Revit 2025 or Revit 2026 only
PortalCam firmware 3.2.2+ recommended
Keep versions synchronized. The most common version mismatch is processing software that is older than the firmware version on the device. When you update device firmware, check whether a corresponding software update is also available. Updating one without the other is the primary cause of HBC parse failures and processing incompatibilities.
Before You Update: What to Check
Firmware and software updates occasionally change behavior in ways that affect active projects. Before updating in the middle of a project, confirm that the new version does not introduce changes to processing settings, output formats, or workflow steps that would affect consistency with scans already collected.
Never update firmware mid-project
Device firmware updates can change how scan data is structured internally. Data collected on firmware version A may process differently than data collected on firmware version B, even in the same LixelStudio project. Complete all field collection for a project on a single firmware version. If a firmware update is applied between sessions, test a new scan before combining it with older data.
Test before committing to a new LixelStudio or LCC Studio version
Before updating processing software mid-project, process a test file in the new version and verify the output is consistent with previously processed scans. If inconsistencies appear, retain the old version for that project and use the new version starting with the next project.
Back up project files before updating software
Project files (.lxp for LixelStudio, .lcc for LCC Studio) are version-specific. A project opened and saved in a newer version may not be openable in an older version. Maintain a backup of critical project files before updating so you can revert if needed.