XGRIDS Pro Guide™ / Module 10: Resources

Firmware and Software Updates

Where to get each update, the procedure for each device, and the principles that prevent version-mismatch failures from breaking projects in progress.

Section 1

Where to Get Each Update

All official XGRIDS software is distributed through xgrids.com/download or through your sales manager. Do not use third-party downloads for any XGRIDS software component. Version mismatches between firmware and processing software are a documented cause of data corruption and processing failures.

Section 2

Firmware Update Procedure by Device

Never interrupt a firmware update in progress. The LED pattern during a firmware update is alternating red and green. Do not power off, disconnect, or allow the battery to drain to zero during this sequence. A failed firmware update can render the device unresponsive and will require XGRIDS engineering assistance to recover.

L2 Pro: Minor Firmware Updates

Minor firmware updates are delivered automatically via a notification in the LixelGO app when the device is connected. The app handles the update process in the background.

  1. Connect the L2 Pro to LixelGO. Confirm the device is in standby mode (solid green LED).
  2. Accept the firmware update notification. LixelGO will display the prompt. Follow the on-screen steps to begin.
  3. Wait for the update to complete. The device LED will alternate red and green during the update. Do not power off the device.
  4. Confirm the new firmware version. When complete, the LED returns to solid green. Confirm the new firmware version in LixelGO device settings before beginning a scan session.

L2 Pro: Major Firmware Updates

When LixelGO indicates a major upgrade is required, the update requires a different process than the standard minor update push. The app will specify when a major upgrade is needed.

  • Download the major firmware package from xgrids.com/download or as directed by the LixelGO notification.
  • Follow the specific installation instructions provided with the firmware package. The procedure varies between major versions.
  • Ensure the battery is sufficiently charged before beginning. A full or nearly full battery is recommended for major upgrades.
  • Do not use the device for scanning until the upgrade is complete and confirmed in LixelGO.

K2: Firmware Updates

K2 firmware updates follow the same delivery model as L2 Pro updates and are delivered via the LixelGO app prompt when the device is connected.

  1. Connect the K2 to LixelGO. Confirm the device is in standby mode (solid green LED).
  2. Accept the firmware update notification when LixelGO prompts. Major updates may require a downloaded package per the on-screen instructions.
  3. Wait for the LED to return to solid green before disconnecting or using the device. Do not power off during the alternating red and green LED state.
  4. Confirm the new firmware version in LixelGO device settings.

K2 minimum firmware for LixelStudio v4.0 Map Fusion: v2.4.1 or later. Older K2 firmware can scan and process individual segments in LixelStudio v4.0 but is not eligible for Map Fusion. If a K2 multi-segment project is planned, confirm firmware is at v2.4.1 or later before scanning. K2 in LCC Studio v1.13 is limited to Single Model reconstruction and Spatial Recognition regardless of firmware version (K2 is excluded from LCC Studio Map Fusion).

K1 (Legacy): Firmware Updates

K1 is no longer in production but continues to receive firmware support for existing units. K1 firmware updates follow the same procedure as L2 Pro minor updates and are delivered via the LixelGO app prompt when the device is connected.

  • The K1 minimum firmware requirement for the LCC pipeline is version 1.2.0. If a K1 is running firmware below 1.2.0, LCC Studio reconstruction from K1 data will fail.
  • Follow the same connect, accept, wait, and confirm sequence used for L2 Pro minor updates.

PortalCam: Firmware Updates

PortalCam firmware updates are delivered via the LCC Scan app or through a full firmware package from the official XGRIDS site.

Confirm the PortalCam battery is above 50% before starting. A firmware update that runs out of power mid-process can corrupt the device firmware. Do not start the update if the battery is below 50%.

  • Via LCC Scan app (recommended). When a firmware update is available, LCC Scan will prompt you. Follow the on-screen steps. The app pushes the incremental update package automatically.
  • Via full package (alternative). Download the full firmware package from the official XGRIDS website. Copy the package to the PortalCam storage, then power off the device and restart. The firmware upgrade begins automatically on startup.
  • The LED alternates red and green during the update. Leave the device undisturbed until the LED returns to solid green.
  • Reconnect via LCC Scan and confirm the new firmware version in the device settings panel.
Section 3

Feature Version Requirements

Several XGRIDS features require specific minimum firmware or software versions. Running older versions against data collected with newer firmware, or attempting to use features in software versions that do not support them, produces processing failures and compatibility errors that look like data problems.

Keep versions synchronized. The most common version mismatch is processing software that is older than the firmware version on the device. When you update device firmware, check whether a corresponding software update is also available. Updating one without the other is the primary cause of HBC parse failures and processing incompatibilities.

For specific feature-to-version mappings (Aerial-Ground Fusion app and firmware requirements, USDZ export prerequisites, LCC for BIM plugin Revit compatibility), see 10.7 Device Specifications and 10.6 Platform Compatibility.

Section 4

Before You Update: What to Check

Firmware and software updates occasionally change behavior in ways that affect active projects. Before updating in the middle of a project, confirm that the new version does not introduce changes to processing settings, output formats, or workflow steps that would affect consistency with scans already collected.

Pre-Update Checklist
  • Never update firmware mid-project. Device firmware updates can change how scan data is structured internally. Data collected on firmware version A may process differently than data collected on firmware version B, even in the same LixelStudio project. Complete all field collection for a project on a single firmware version. If a firmware update is applied between sessions, test a new scan before combining it with older data.
  • Test before committing to a new LixelStudio or LCC Studio version. Before updating processing software mid-project, process a test file in the new version and verify the output is consistent with previously processed scans. If inconsistencies appear, retain the old version for that project and use the new version starting with the next project.
  • Back up project files before updating software. Project files (.lxp for LixelStudio, .lcc for LCC Studio) are version-specific. A project opened and saved in a newer version may not be openable in an older version. Maintain a backup of critical project files before updating so you can revert if needed.

For firmware recovery, activation issues after an update, or version compatibility questions not answered here, contact XGRIDS Technical Support.

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